Working Location: Changi Airport/CBD Area (MBS/Havelock Road)

• Introducing ELLA (Robotic Coffee Machine) and providing the ELLA Experience to new users and coffee enthusiasts

• Representing ELLA (by Crown Digital) as a Brand Ambassador, delivering excellent customer service and enthusiastic support

• Boost sales

• Assist in simple troubleshooting and fulfillment operations (topping up of beans/ milk, tidy up the area)

• Comprehensive training will be provided

You will be responsible for supporting our business expansion efforts and have the opportunity to seek, build and nurture strong, positive relationships with leading corporate partners that directly translate into desired business impact; expanding our network of ELLA, The Robot Barista in a profitable and sustainable manner. Your detailed roles and repsonsibilites includes and are not limited to

Strategy & Growth

• Develop in-depth knowledge of Crown offerings to identify profitable business opportunities

• Work closely with Management to explore and define our commercial and expansion strategy in Singapore and overseas, proposing strategy and commercial business models to promote Crown’s business.

• Source, secure, and develop strategic relationships with partners to expand Crown ecosystem and addressable market opportunities, this includes addressing all inbound and outbound      queries.

• Proactively engage with existing partners to discover and convert deployment opportunities within their real estate network

• Collaborate on strategic planning with internal stakeholders to establish departmental goals, develop sales materials, branding and promotions to build market share and increase revenue

• Collaborate with the Projects and Operations team to define and resolve possible new deployments relating to real estate, facility management, logistics, utilities etc. and ensure client success.

Account Management

• Establish and maintain effective formal and informal links with customers, key decision makers, and other stakeholders to ensure the company is providing the appropriate range and quality of      services

• Create, identify, and execute new growth opportunities by understanding key customer requirements and translating gaps to business solutions

• Develop a comprehensive understanding of customers pain points and communicate user requirements and internal stakeholders

• Deploy performance management systems through customized scorecards to enable performance reviews by senior leaders, managers and individual contributors

• Prepare and present reports to Management in a timely manner

Research

• Conduct market research and track developments in Food Tech industry; analyze the product of different competitors to identify the opportunities for product development

• Research emerging trends and recommending new company offerings to satisfy customers’ needs

• Analyze the territory/market potential and identify new markets to widen opportunities for new business through designated partners

The incumbent will support in leading the Operations Team for Crown Coffee. He/She will work closely with the CEO/ COO to drive retail performance, develop corporate strategy and execution roadmaps. Your detailed roles and responsibilties includes and are not limited to

• Managing full spectrum of and fulfilment operations for unmanned and automated kiosks

• Build, lead and coach a team of operations staff (including field technicians and supervisors)

• Planning of required manpower to maximize efficiency for business needs

• Ensure inventory items are properly stored, handled and distributed in a timely manner

• Maintain an accurate and complete inventory system

• Ensure all processes and operations are in accordance with company’s safety guidelines

• Spearhead and participate in ad-hoc warehouse and F&B related projects

We are looking to hire someone who can improve how our people work, behave, engage and grow with us through human resource policies and programs that will help weave the overall cultural fabric within Crown Digital and lead to an employee experience that attracts and retains the right talent. Your detailed roles and responsibilites includes and are not limited to

• Work closely with the leadership team in creating a culture that attracts and retains high-caliber talents across the organisation;

• Play a key role in collaboration with business leaders to develop and execute People and Culture strategies and activities that foster growth, drive results, increase employee satisfaction and sense of belonging, and increase organisational effectiveness;

• Lead the strategic discussions and implementation of important initiatives in employer branding, employee engagement & motivation, employee/manager career development, performance management, benefits & compensation, diversity & inclusion, safety, wellness, etc;

• Oversee the smooth execution of day-to-day people operations and processes to ensure high quality delivery of related processes;

• Be the key advocate in ensuring the creation and consistent and disciplined application of people policies, standards, guidelines and tools;

• Champion company culture, values & missions, and employee engagement practices to align with company goals.

• Read and understand the broader business environment and provide expert and informed analysis and strategic advice to ongoing operations and expected decisions

• High level analysis of key people data and trends in support of strategic priorities, advising an appropriate course of action as required.

We are looking for an Outlet Manager to run our F&B Operations. You are the Ambassador of the Crown Coffee brand and will be responsible in leading the team to deliver exceptional customer experience and upholding the café standards.

You will be familiar with the café story and will share with our customers regarding the different product descriptions and upsell whenever possible. Good knowledge of coffee is a plus.

Your detailed roles and responsibilities includes and are not limited to

• Handle and oversee all F&B operations  (Bytes Station hybrid foodstall/ takeaway concept and central kitchen), including closing down and setting up of outlets

• Product R&D on coffee and non-coffee beverages for ELLA The Robot Barista

• Oversee food menu creation with the chefs

• Oversee quality control for all outlets

• Manage inventory procurement and ensure accurate stock take

• Prepare sales, inventory, and other reports for submission to management

• Manage product cost control and pricing

• Managing roster

• Manage compliance with F&B hygiene policies and procedures

• Facilitate compliance with legislative and regulatory requirements

• Ensure a great customer experience

• Investigate and resolve complaints concerning food quality and service

• Responsible and be able to direct hire, train, and schedule service personnel

• Execute marketing and promotional activities as required

• Manage events at our outlets

• Perform other duties as assigned by the management

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with helpdesk software.

You also communicate with internal teams in order to represent the voice of the customer and help guide features and improvement developments.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Your detailed roles and responsibilities includes and are not limited to 

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Perform remote actions in order to resolve customer facing issues

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Assist in training junior Customer Support Representatives

• Contribute in designing, building and maintaining, a web kiosk and web app platform from a devOps perspective.

• Own the practice and help in creating the devOps culture at Crown Digital 

You will be reporting to the Operations Manager and your roles and responsibilities includes and are not limited to

• Properly perform fulfilment task & replenish inventory according to each ELLA unit's needs

• Travel around ELLA sites to perform on-site tasks and duties promptly

• Conduct servicing for ELLA units allocated by the Company

• Ensure proper storage system and maintain good housekeeping

• Perform basic data entry into inventory system

• Efficiently carrying out the daily on-site action plan according to timeline

• Maintain high standard of cleanliness and hygiene while on duty

• Do basic ordering for fulfilment needs of consumables & disposables

• Comply with SFA and WSH regulation

• Managing timeline for a successful end-to-end project delivery for Ella, the Robot Barista

• Perform hands-on robotic programming, system integration, implementation of new projects and maintenance of Ella, The Robot Barista

• Proactively anticipate imminent challenges and provide solutions to achieve successful and timely project delivery

• Carry out technical presentations and preparation of detailed reports for all projects

• Working with management and development teams to ideate software solutions

• Developing and managing well-functioning database and applications

• Writing effective APIs

• Testing software to ensure responsiveness and efficiency

• Troubleshooting, debugging and upgrading of software

• Creating security and data protection settings

• Working with UI/UX designer to build features and applications with a mobile responsive design

• Writing technical documentations